Effective Date: 1st March, 2025

At Al Faris Hajj & Umrah, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

When you use our website or book a service, we may collect the following information:

• Personal Information: Name, contact number, email, passport details, and payment information.
• Booking & Travel Details: Umrah/Hajj package selection, travel dates, and accommodation preferences.
• Technical Data: IP address, browser type, device information, and website interaction.
• Communication Data: Messages, inquiries, and feedback submitted via our website or WhatsApp.

2. How We Use Your Information

We use your information to:
✔ Process Hajj & Umrah bookings and travel arrangements.
✔ Provide customer support and respond to inquiries.
✔ Send updates, confirmations, and travel-related notifications.
✔ Improve our website functionality and user experience.
✔ Comply with legal and regulatory requirements.

3. Data Protection & Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online platform is 100% secure, and we encourage users to take precautions when sharing personal data.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

• Government authorities & visa processing centers for travel documentation.
• Hotel, airline, and transportation providers for booking confirmations.
• Payment processors to facilitate secure transactions.
• Legal & regulatory bodies if required by law.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and improve our services. You can manage or disable cookies in your browser settings.

6. Your Rights & Choices

You have the right to:
✔ Request access to your personal data.
✔ Update or correct inaccurate information.
✔ Opt out of marketing communications.
✔ Request data deletion (subject to legal requirements).

7. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy policies or content. Please review their policies before sharing any information.

8. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a revised date. We encourage you to review this policy regularly.

9. Contact Us

For any privacy-related inquiries, please contact us:

📍 Office Address: Al Soor, Opposite King Faisal Masjid, Sharjah, UAE.
📞 Call Us: 056 533 7767 | 056 533 1388
📲 WhatsApp: 056 440 6056
✉ Email: info@alfarishajjumrah.com